We offer a 1-year warranty on all electronic items (not including tank/coil systems). If you're experiencing an issue with the G Pen Battery, please contact Customer Service for information on how to get the item replaced. In order to qualify, you must have purchased from our website directly or have a valid receipt to show the date of purchase and the store in which it was purchased from. We do not assist with counterfeit products or any items purchased from third-party websites as most of the counterfeit items are distributed through those channels.
If you have any further questions, our customer service hours are 9:30 to 18:00 CET.
Phone: +49 (0)234 3696640