All international shipments are subject to fees when crossing borders. Generally, Customs will implement taxation and brokerage fees that vary based on where the package is being shipped to, how far it has to travel outside US territory, along with the value and weight of the package. It is common for these fees to be applied for any international shipments. We are doing our best to try and establish a uniform brokerage fee for all international packages. The taxation is determined by Customs and cannot be tampered with. Any taxes or fees applied to the shipment are the responsibility of the buyer.
Please be advised that these fees are normal and are often times applied to international shipments.
If you have any further questions, our customer service hours are 9:30 to 18:00 CET.
Phone: +49 (0)234 3696640