Grenco Science Europe - frequently asked questions

What is the best way to clean the inside of my G Pen Ground Material Tank?

2015-10-10T01:34:00+02:00

Within the heating chamber of your G Pen Ground Material Tank, the coil itself works to clean itself by clearing off any residue that comes in contact with it. We don’t recommend using any type of liquid cleaning agent in the G Pen Ground Material Tank, as doing so could cause it to malfunction. You can use the included cleaning brush and G Tool to remove residue from the area around the coil itself and the surrounding glass sleeve, but be very careful not to be too rough with the coil itself, as too much force applied can damage it.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

G Slim Vaporizer™ - Disposable

2015-07-17T12:09:00+02:00

The G Slim Vaporizer™ - Disposable comes standard with the G Slim Vaporizer™ and G Slim Tool.

Directions for Use:

1. Press Button 5 Times to Turn On/Off

2. Unscrew Mouthpiece

3. Load Desired Concentrates into the Heating Chamber

4. Screw Mouthpiece Back On

5. Press and Hold Button to Heat Coil and Draw

*There is no difference in performance/function between the color variations*

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]

Phone Number: 1(800) 948-7480

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G Slim Hookah Vaporizer™

2015-07-17T12:08:00+02:00

The G Slim Hookah Vaporizer comes standard with the G Slim Battery, G Slim Hookah Tank, and G Slim Wireless USB Charger.

Directions for use:

1. Press button five times to turn on/off.

2. Unscrew tank from battery entirely.

3. Unscrew atomizer base from tank to expose both atomizer and tank.

4. Load desired liquids into tank and reattach the atomizer base.

5. Screw tank setup back onto the battery.

6. Press and hold button to heat the atomizer, and draw.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480

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Will I need to replace my G Pen Ground Material Tank?

2015-06-19T16:33:00+02:00

The G Pen Ground Material Tank has a durability index of approximately six weeks per average user. The G Pen Ground Material Tank can be purchased a la carte for $39.95.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

How do I use my G Pen Ground Material?

2015-06-19T16:33:00+02:00

Once you’ve loaded your G Pen Ground Material Tank, threaded it onto your G Pen Battery, and unlocked it by pressing the button five times, simply hold down the button to heat the coil and draw.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

How do I load my material into the G Pen Ground Material Tank?

2015-06-19T16:26:00+02:00

To load your G Pen Ground Material Tank, you first need to unscrew the mouthpiece to reveal the heating chamber. Grind your dried blends to a desired consistency, and load the desired amount into the tank. Keep in mind that the airflow through the tank greatly depends on the amount and consistency of the dried blends loaded. Once you’ve loaded your dried blends and screwed your mouthpiece back on, your G Pen Ground Material Tank is ready to be used.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

G Merchandise

2015-06-19T16:24:00+02:00

Per our Terms and Conditions, all G Merchandise sales are final. Please inspect merchandise upon arrival for any imperfections, as we can still offer replacements for damaged or defective items if contacted within 7 business days after the product's delivery.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone: 1(800) 948-7480]]>

General tips for use:

2015-06-19T15:40:00+02:00

For optimal performance of your G Pro Ground Material Vaporizer, we recommend the following:

Make sure your material is finely ground and loaded down tightly to the bottom of the tank.
A larger amount of ground material loaded will generally create a larger volume of vapor than a small amount.
Regularly clean the G Pro Mouthpiece, as built-up residue can largely hinder the unit's performance.
Allow the G Pro Ground Material Vaporizer to cool down before attempting to clean it with the included cleaning brush.
Remove the G Pro Ground Material Vaporizer from its charger as soon as the light turns green to increase the longevity of the internal battery.
Allow the G Pro Ground Material Vaporizer to finish one full heating cycle before producing maximum vapor, especially on lower temperature settings.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone: 1(800) 948-7480]]>

How do I load my Liquids into the G Pen Hookah Tank?

2015-06-19T15:39:00+02:00

The G Pen Hookah Tank is comprised of an Atomizer, Base, and Encasement. While the G Pen Battery is off (locked), unscrew the Base from the Encasement. Ensure the Atomizer is securely threaded into the top of the Base before proceeding to load. Invert the Encasement and fill the perimeter of the enclosed tank using the provided liquid Container. Don’t load liquid into the central pipeline of the Encasement, or fill it beyond half capacity. With the Atomizer attached to the Base, screw the Base back onto the Encasement, effectively sealing the tank. Once the entire Hookah Tank is screwed onto the G Pen Battery, it is ready for use.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

Is my tank/coil under warranty?

2015-06-19T15:20:00+02:00

Our warranty only applies to electronic parts (batteries & chargers). All of our tanks and coils are consumable, meaning they will need to be replaced once in a while. Each tank/coil has a specific durability index.

If you have any problems with your tanks/coils within 7 days of the date you received them, please contact us immediately at info@grencoscience or (800) 948-7480 in order for us to assist you accordingly.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

Is my Grenco Science product covered under warranty?

2015-06-19T15:20:00+02:00

All Grenco Science, electronics (battery + charger) are automatically covered under a one-year Warranty. This is a service that Grenco Science provides for all of its customers. One does not need to purchase anything in order to receive this feature. If you are having trouble with either your G Pen Battery or G Pen Charger, please contact the customer service department either by email or phone. The staff is available Monday through Friday from 9:00am to 5:00pm, Pacific Standard Time.

Please keep in mind, a warranty system is one that requires a copy of a receipt or proof of purchase. We are always happy to provide assistance, even to those without this documentation, but providing a receipt enables a Customer Service representative to help in a more efficient way.

Without the receipt one will be subjected to a nominal fee in regard to warranty replacements.

Unused tanks can be returned for store credit within the 7-day period after ship date.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone: 1(800) 948-7480

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Cleaning

2015-06-19T15:18:00+02:00

It is important to keep the Original microG Coil clean. If you see unwanted concentrate residue collecting on the outside of the cylinder, around the base or the connection points, simply remove it with a G Tip or a Q-Tip soaked in rubbing alcohol.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

Compatibility

2015-06-19T15:18:00+02:00

The Original microG Coil is designed for use with the Original microG Battery.
The Original microG Coil cannot be attached to the newly designed, threaded microG Battery.
The Original microG Coil is designed for use with thicker viscosity concentrates.
The Original microG Coil is not intended for use with ground material.

Why doesn't my Original microG Coil come with a screen?

2015-06-19T15:18:00+02:00

Due to an overwhelming amount of customer feedback, we decided to remove the screen from the Original microG Coil. We are constantly trying to update and improve our products and the customers voice is the most important tool in doing so. The consensus was that the screen limited the functionality of the product as a whole. If you have an Original microG that did come with screens in the coils, there is a very good chance you've received a counterfeit unit.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

How do I turn my Original microG on/off?

2015-06-19T15:18:00+02:00

To turn the Original microG on, click the button five times in rapid succession. If done correctly, your Original microG Battery will blink two times to indicate it is unlocked and ready to use. You will be able to tell it is unlocked if your button glows when pressed. To turn your Original microG off, click the button five times again. The Original microG Battery will again blink two times, but will not light up when the button is pressed.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

How do I know if my Original microG Battery needs to be charged?

2015-06-19T15:18:00+02:00

When the Original microG Battery is in need of a charge, the power button will flash 8 times when pressed.

At this time, connect the Original microG Battery to the Original microG Wired USB Charger. The Original microG Wired USB Charger can be connected to either the G Wall Adapter or any compatible USB port. The bottom of the Original microG Battery will display a red light to show that a charge is being administered.

Once the red LED light turns off, the Original microG Battery has been fully charged.

If the light on your Original microG Battery remains on, and the button continues to flash 8 times, this may indicate that there are issues surrounding the charger's functionality. In this event, please contact our Customer Service Department to discuss warranty options.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

My mouthpiece seems to be clogged; how should I clean it?

2015-06-19T15:04:00+02:00

For basic cleaning, we recommend using our G Cleaning Tips, which come filled with a cleaning solution. If deeper cleaning is required, you can also use your G Tool to remove more solid residue. For the deepest cleaning, you can soak your mouthpiece in isopropyl alcohol for about 20-30 minutes, followed by thoroughly rinsing it with hot water. This should loosen and dislodge even the toughest built up residue.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

How do I know if my G Pen Battery needs to be charged?

2015-06-19T15:04:00+02:00

When the G Pen Battery is in need of a charge, the power button will flash 8 times when pressed.

At this time, connect the G Pen Battery to the G Pen Wired USB G Charger. The G Pen Wired USB G Charger can be connected to either the G Wall Adapter or any compatible USB port. The G Pen Wired USB G Charger will initially show a green light, and then turn red to show that a charge is being administered to the G Pen Battery.

Once the red LED light changes back to green, the G Pen Battery has been fully charged.

If the light on your G Pen Wired USB G Charger remains green, even after the button flashes 8 times, this may indicate that there are issues surrounding the charger's functionality. In this event, please contact our Customer Service Department to discuss warranty options.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone: 1(800) 948-7480]]>

Compatibility

2015-06-19T15:04:00+02:00

The G Pen Ground Material Tank is compatible for use with the G Pen Battery.
The G Pen Ground Material Tank is designed for use with Dried, Aromatic Material.
The G Pen Ground Material Tank is not intended for use with Concentrates.

How do I turn my G Pen Ground Material on/off?

2015-06-19T15:04:00+02:00

To turn your G Pen Ground Material on, click the button five times in rapid succession. If done correctly, your G Pen Battery will blink three times to indicate it is unlocked and ready to use. You will be able to tell it is unlocked if your button glows when pressed. To turn your G Pen Ground Material off, click the button five times again. The G Pen Battery will again blink three times, but will not light up when the button is pressed.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

Backordered Items

2015-06-19T14:40:00+02:00

If an item purchased is listed as backordered, that item and any others included with the order, will ship out in an additional 5-7 business days.

If you have any further inquiries, please contact our Customer Service Department anytime Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone: 1(800) 948-7480]]>

Is there anything I need to know when shipping internationally?

2015-06-19T14:40:00+02:00

YES.

All international shipments are subject to fees when crossing borders. Generally, Customs will implement taxation and brokerage fees that vary based on where the package is being shipped to, how far it has to travel outside US territory, along with the value and weight of the package. It is common for these fees to be applied for any international shipments. We are doing our best to try and establish a uniform brokerage fee for all international packages. The taxation is determined by Customs and cannot be tampered with. Any taxes or fees applied to the shipment are the responsibility of the buyer.

Please be advised that these fees are normal and are often times applied to international shipments.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

How long will it take for my order to ship?

2015-06-19T14:40:00+02:00

Please allow 24-48 hours for all orders to be processed/shipped. The customer may choose between different shipping methods based on how quickly they prefer the package be delivered. We feature FedEx and USPS as our primary courier services.

Keep in mind that all orders placed during non-business hours, including weekends, evenings and holidays, will not be processed until regular business hours have resumed. Our shipping cut-off time is 2:30 PM EST.

If a customer selects an expedited method of shipping, such as FedEx Priority Overnight, remember that 24-48 hours of processing is the standard. One may call the Customer Service Department to ensure that an order placed on a regular business day, goes out that same day, otherwise there is no guarantee.

If selecting USPS for shipping, keep in mind that their transit times are not guaranteed, meaning Priority 2 Day may take as much as 4 business days for delivery with no recourse from USPS. For guaranteed delivery times, it is recommended that FedEx is used.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480

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Why does my G Pen Vaporizer blink five times and stop heating when I am holding the button down?

2015-06-19T14:36:00+02:00

The G Pen Vaporizer has an auto-off feature to prevent it from overheating. After your button is held down for an extended period of time, it will shut itself off. We recommend allowing at least 20 seconds to pass between each use to maximize the life of your G Pen.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

How do I use my G Pen Vaporizer?

2015-06-19T14:36:00+02:00

Once you’ve loaded your G Pen Coil, threaded it onto your G Pen Battery, and unlocked it by pressing the button five times, simply hold down the button to heat the coil and draw.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

How do I load my Concentrates into the G Pen Coil?

2015-06-19T14:36:00+02:00

To load your G Pen Coil, you first need to unscrew the mouthpiece to reveal the heating coil. Using your G Tool, place your desired concentrates in the tank, on and around the coil. Be careful not to be too forceful with the coil itself, as it is delicate and can be dislodged with too much pressure. Once you’ve loaded your desired concentrates and screwed your mouthpiece back on, your G Pen Vaporizer is ready to be used.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

I just got my G Pen Vaporizer; do I need to charge the G Pen Battery before I use it?

2015-06-19T14:36:00+02:00

While your G Pen Battery will have some charge out of the box and can definitely be used, we recommend fully charging it for the first few uses to condition it for peak performance

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

How do I charge my G Pen?

2015-06-19T14:36:00+02:00

To charge your G Pen Battery, first remove any tank that may be attached to it. Once your USB G Cord is plugged into the G Wall Adapter, it should show a green light. When you screw your battery onto the charger, the battery will blink three times and remain glowing. The light on the charger will also change from green to red, showing that the battery is charging. When that light turns back to green, the battery is fully charged.

If you have any further questions please contact our Customer Service Department, which is available Monday through Friday, 8:00am to 5:00pm PST.

Email: [email protected]
Phone Number: 1(800) 948-7480]]>

What does it mean when my G Pen Battery flashes 3 times?

2015-06-19T14:36:00+02:00

A G Pen Battery flashing 3 times typically indicates a problem in communication between the G Pen Battery and the G Pen Coil. To fix this, make sure that the connection between the two is clean and secure. If you are still seeing 3 flashes, you can try your battery with other tanks/coils to see if it will solve the problem. If changing tanks/coils stops the flashing, you may need to replace the problem tank/coil. If the battery blinks 3 times with every tank/coil, the issue lies with the G Pen Battery itself. Contact customer service for replacement under our one year warranty.

G Slim Ground Material - Rechargeable

2015-06-19T14:32:00+02:00

The G Slim Ground Material comes standard with the G Slim Battery, G Slim Ground Material Tank, G Slim Tool and G Slim Wireless USB Charger.

Directions for use:

1. Press button five times to turn on/off.

2. Unscrew mouthpiece.

3. Grind dried material and load into top of heating chamber.

4. Screw mouthpiece back on.

5. Press and hold button to heat coil and draw.

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